How do I change the delivery address?Updated a day ago

If your order is still in our warehouse and has not been shipped, we can change the delivery address for you. Please contact us by phone, as this is the fastest way to reach our customer service and ensure that we have time to change the information before your order leaves us.

Call immediately: 029 3400 685

If your order has already been shipped and is with the shipping company, unfortunately we cannot influence the matter. In that case, you can contact the shipping company serving you directly:

Matkahuolto

Chat support and more information on the website. Go to this link.

Chat support in the Packages app (Download here: Apple / Google)

Call: 0600 11300 (Mon – Fri 8–18, Sat 9–17). The cost of the call is 1.98 € / min / answered call + day. Waiting time: day/mobile.

As a recipient, you can change the parcel point either before or after the delivery.

PostNord

Chat support and additional information on the website. Click here.

Chat support from the PostNord app (Download here: Apple / Google)

Call: 0600 96616 (Mon - Fri 8 am - 6 pm). The call price is €0.98/min, waiting time: pcm/mpm.

If the shipment is en route / is already at the pick-up point, the change cannot be made.

DHL

Chat support on the website. Click here.

Call: 030 45 345 (Mon - Fri 8 am - 5 pm). The call price is pcm/mpm.

WhatsApp: +358 45 7395 9086. Add the number to WhatsApp and start a conversation.