Deliveries

How long do you keep pickup orders in the store/pickup locker?

We keep orders in the pick-up box for 5 days and in the store for 7 days. If the customer does not collect the order from the pickup locker within 5 days or from the store within 7 days, the order will be cancelled. A handling fee of €5.00 will be de

How do I change the delivery address?

If your order is still in our warehouse and has not been shipped, we can change the delivery address for you. Please contact us by phone, as this is the fastest way to reach our customer service and ensure that we have time to change the information

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

What are your delivery options?

Online delivery options are Pick-up from the store or Apteekki 360 Parcel Locker, Home Delivery, delivery to designated Parcel Lockers, Wolt and Fetch express delivery. Orders are delivered on weekdays only. We offer free delivery for orders over 65€

What is the delivery time for your order?

The delivery time for your order depends on several factors, such as the delivery method you choose, product availability, and your location. Apteekki 360 offers several delivery options, each with its own estimated delivery time. If your order inclu

Will I get free shipping on my order?

You will get free shipping to a pick-up point near you of your choice when the value of your order exceeds €65. Please note that according to Finnish law, medicines and veterinary medicines cannot be part of the free shipping offer. Your order must i

Where does Fetch deliver?

Fetch delivers orders in the Helsinki metropolitan area. The exact postcode areas are:. 00100, 00120, 00130, 00140, 00150, 00160, 00170, 00180, 00200, 00210, 00220, 00230, 00240, 00250, 00260, 00270, 00280, 00290, 00300, 00310, 00320, 00330, 00340, 0

Where is my order?

We aim to ship all orders within two business days of placing the order, and usually the next day at the latest. Your order may include special order items that we do not keep in stock, but order directly from wholesalers. They are usually delivered

How does ordering to the Apteekki 360 pick-up locker work?

When you are at the checkout, you can select the delivery option to pick up from the Apteekki 360 pick-up locker. We will deliver your order to the pick-up locker on business days within 24 hours of your order. You will receive a notification of proc

I wasn't able to pick up my order in time. What happens now?

Failing to pick up an order is not considered a return. A return notification must always be sent by email before starting the return process. If a customer does not pick up a shipment within the carrier’s storage period and no cancellation notice is