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We keep orders in the pick-up box for 5 days and in the store for 7 days. We can keep store pickups for longer by separate agreement. Contact us via chat or email (online store) and we will arrange a convenient pickup time for you.
If your order is still in our warehouse and has not been shipped, we can change the delivery address for you. Please contact us by phone, as this is the fastest way to reach our customer service and ensure that we have time to change the information
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
Online delivery options are Pick-up from the store or Apteekki 360 Parcel Locker, Home Delivery, delivery to designated Parcel Lockers, Wolt and Fetch express delivery. Orders are delivered on weekdays only. We offer free delivery for orders over 65€
The delivery time for your order depends on several factors, such as the delivery method you choose, product availability, and your location. Apteekki 360 offers several delivery options, each with its own estimated delivery time. If your order inclu
You will get free shipping to a pick-up point near you of your choice when the value of your order exceeds €65. Please note that according to Finnish law, medicines and veterinary medicines cannot be part of the free shipping offer. Your order must i
Fetch delivers orders in the Helsinki metropolitan area. The exact postcode areas are:. 00100, 00120, 00130, 00140, 00150, 00160, 00170, 00180, 00200, 00210, 00220, 00230, 00240, 00250, 00260, 00270, 00280, 00290, 00300, 00310, 00320, 00330, 00340, 0
We aim to ship all orders within two business days of placing the order, and usually the next day at the latest. Your order may include special order items that we do not keep in stock, but order directly from wholesalers. They are usually delivered
When you are at the checkout, you can select the delivery option to pick up from the Apteekki 360 pick-up locker. We will deliver your order to the pick-up locker on business days within 24 hours of your order. You will receive a notification of proc