How do I make a return?Updated 2 months ago

You can return a product either by mail or to a store. The refund for the order/products will be processed according to the terms.

Return by mail

1. Make a return notification: Notify us of the return within 90 days of receiving the goods by email at [email protected]. In your message, state your order number and the reason for cancellation.
2. Pack the product/products carefully: Ensure that the item is packed in such a way that it will not be damaged during transport. Note! Include the order number and your name inside the package, so that we can process the return.
3. Take the package to a Matkahuolto service point: You can take the return to any Matkahuolto service point and hand the package to the official to be delivered with return code: 9562792

Return cost: A one-time fee of €7.90 will be charged for returns made by mail, which includes a €5.90 shipping fee and a €2 handling fee. The costs will be deducted from the refund amount of the returned order/product.

If the reason for the return is a product or seller error, the return is free of charge.

Return to store

1. Make a return notification: Notify us of the return within 90 days of receiving the goods by email at [email protected]. In your message, state your order number and the reason for cancellation. Note! Simply bringing the product to the store is not enough; you must make a return notification by email in advance.
2. Return the products: return the products to the cashier at Apteekki 360 Ympyrätalo store. Inform the staff of the order number and the customer service representative with whom you have agreed on the return.

For returns made to the store, we charge a €2 handling fee, which will be deducted from the refund amount of the returned order/product.

Please note: Medicines, cosmetics, contact lenses, and other hygiene products do not have a right of return unless they have a product defect. Please contact customer service ([email protected]) for more detailed instructions.

Refunds

• Schedule: The purchase price you paid will be refunded to you within 7 days of the returned products arriving.
• Payment method: The refund will be made using the same payment method you used to purchase the product.
• Deductions: Original shipping costs are not refunded, and a €7.90 fee is charged for returns. If the product has become unsaleable due to use, the pharmacy may charge an amount corresponding to the decrease in value or refuse to refund the entire amount.
• Exceptions: If the return is due to a seller's error (e.g., wrong product), you will receive your money back in full without any costs.

For unclaimed or late returns, the refund will be made as a gift card, not as cash.

Full return policies here.