Refunds and returns

What if my package gets lost or arrives damaged?

Lost packages. We strive to ensure that you receive each of your orders in perfect condition. If your order is lost during transportation, please contact our customer support at [email protected] and provide your order number and all other

Do you offer refunds or exchanges?

Apteekki 360 offers a refund or replacement product depending on the situation. The return costs may be invoiced separately or deducted from your refund. Read more below on when and how you can receive a refund or a replacement product:. In case of c

How do I make a return?

Returns are primarily handled using the original delivery method. Refunds are processed in accordance with our return policy. Return cost: A 4.90€ handling fee is charged for postal returns. This amount is deducted from the refund of the returned ord

Why is there no right of return for medicines?

According to the Consumer Protection Act (38/1978, Chapter 6, Section 16, Paragraph 4), there is no right of withdrawal for goods delivered sealed and which cannot be returned for health or hygiene reasons if the seal has been broken or for goods tha

How do I cancel my order?

The fastest way to cancel your order is from your confirmation email. You can also contact our customer service at [email protected]. In your message, please include your order number and the reason for cancellation. Orders can only be canc