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Lost packages. We strive to ensure that you receive each of your orders in perfect condition. If your order is lost during transportation, please contact our customer support at [email protected] and provide your order number and all other
Apteekki 360 offers a refund or replacement product depending on the situation. The return costs may be invoiced separately or deducted from your refund. Read more below on when and how you can receive a refund or a replacement product:. In case of c
You can return a product either by mail or to a store. The refund for the order/products will be processed according to the terms. Return cost: A one-time fee of €7.90 will be charged for returns made by mail, which includes a €5.90 shipping fee and
According to the Consumer Protection Act (38/1978, Chapter 6, Section 16, Paragraph 4), there is no right of withdrawal for goods delivered sealed and which cannot be returned for health or hygiene reasons if the seal has been broken or for goods tha
The fastest way to cancel your order is from your confirmation email. You can also contact our customer service at [email protected]. In your message, please include your order number and the reason for cancellation. Orders can only be canc