Omron - Product warrantyUpdated a day ago

If you suspect that the product is defective, check with your place of purchase whether the product's warranty period is still valid, and also whether the product is actually defective.

Batteries running out or being installed incorrectly is often the cause of inoperability. The customer does not automatically receive a new product in exchange, but it is sent to the importer for inspection. The importer either repairs or provides a new product in exchange.

If the warranty period has expired and the product is defective, the importer provides a repair estimate and only after receiving permission from the customer, repairs the product. If the customer decides not to have the defect repaired, the customer will be charged the costs incurred in locating the defect and inspecting it (shipping/shipping costs of the product and an inspection fee of €35 incl. VAT, which includes making an estimate of the repair costs).

The inspection fee + shipping costs are also charged to the customer in cases where the service does not find any defect in the device complained about. The warranty does not apply to blood pressure monitors, e.g. wear and tear caused by the use of the cuff.

In step/activity monitors, the warranty does not apply to, for example, the plastic holder.

Warranty periods:

• Five years: 5-year warranty* *From the date of purchase. Applies to OMRON blood pressure monitors purchased after June 1, 2023, except for Nightview, HeartGuide, HEM-907, HBP-1120, HBP-1320 and HEM-9210T meters.”
• Three years: blood pressure monitors (purchased before June 2023), body composition monitors, fever monitors, medicine nebulizers and pain relievers, i.e. TENS devices.
• Two years: personal scales, pedometers