Special order items (tilaustuote in Finnish) are products that we do not keep in stock at our pharmacy, but we order them directly from wholesale on the same or next business day after you have placed an order. Unlike in-stock products, custom produc

Special order items (tilaustuote in Finnish) are products that we do not keep in stock at our pharmacy, but we order them directly from wholesale on the same or next business day after you have placed an order.Unlike in-stock products, custom products are not immediately available, and their delivery time is longer than that of stocked products.The delivery time of special order items depends on the availability of the wholesaler.In most cases, the special order items are available from wholesale and the ordered product will arrive within 2 days of your order, and the entire order will be ready for delivery on the third day at the latest.However, we cannot guarantee an exact delivery date for special order items and in some cases the product may be temporarily out of stock at the wholesaler, without an exact availability date.In these cases, we will notify you by email.

What are special order items?

Start by typing the product you want to check the availability of in the search box on the website. (For example, La Roche Posay Cicaplast). Then click on the product you are looking for in the search results to go to the product page. If the product

How do I check product availability?

If you suspect that the product is defective, check with your place of purchase whether the product's warranty period is still valid, and also whether the product is actually defective. Batteries running out or being installed incorrectly is often th

If you suspect that the product is defective, check with your place of purchase whether the product&apos;s warranty period is still valid, and also whether the product is actually defective.Batteries running out or being installed incorrectly is often the cause of inoperability. The customer does not automatically receive a new product in exchange, but it is sent to the importer for inspection. The importer either repairs or provides a new product in exchange.If the warranty period has expired and the product is defective, the importer provides a repair estimate and only after receiving permission from the customer, repairs the product. If the customer decides not to have the defect repaired, the customer will be charged the costs incurred in locating the defect and inspecting it (shipping/shipping costs of the product and an inspection fee of &#x20AC;35 incl. VAT, which includes making an estimate of the repair costs).The inspection fee + shipping costs are also charged to the customer in cases where the service does not find any defect in the device complained about. The warranty does not apply to blood pressure monitors, e.g. wear and tear caused by the use of the cuff. In step/activity monitors, the warranty does not apply to, for example, the plastic holder. Warranty periods:<ul><li>Five years: 5-year warranty* *From the date of purchase. Applies to OMRON blood pressure monitors purchased after June 1, 2023, except for Nightview, HeartGuide, HEM-907, HBP-1120, HBP-1320 and HEM-9210T meters.&#x201D;</li><li>Three years: blood pressure monitors (purchased before June 2023), body composition monitors, fever monitors, medicine nebulizers and pain relievers, i.e. TENS devices.</li><li>Two years: personal scales, pedometers</li></ul>

Omron - Product warranty

Our products have a minimum of 3 months until the expiration date, but as a rule, the expiration date is:. Our inventory rotates quickly, which is why products have plenty of time until the expiration date. In some cases, we may sell products with a

Our products have a minimum of 3 months until the expiration date, but as a rule, the expiration date is:<ul><li>Nutritional supplements: 6 months or more (often +12 months)</li><li>Cosmetics: 12 months or more (often +24 months)</li><li>Medicines: 12 months or more (often +24 months)</li></ul>Our inventory rotates quickly, which is why products have plenty of time until the expiration date. In some cases, we may sell products with a shorter expiration date at a discount, but we will inform you separately on the product or campaign page.If you want to know the exact expiration date of a specific product, please contact our customer service.If you have received a product with an expiration date of less than 3 months, and it has not been part of the campaign mentioned above, please contact our customer service.

What are the "Best Before" or "Expiration Dates" of your products?

Apteekki 360

Products

How do I cancel my order?

Why is my online store promo code not working?

How can I pay for my purchase? Online Store Payment Methods

How can I check my order?

How do I order prescription medications?

Why haven't I received any discount codes?

Was my order successful?

Can I change my order after it's been placed?

Can I remove a product from my order?

Ordering

What if my package gets lost or arrives damaged?

Do you offer refunds or exchanges?

How do I make a return?

Why is there no right of return for medicines?

Refunds and returns

How long do you keep pickup orders in the store/pickup locker?

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How do I track my order?

What is your delivery options?

What is the delivery time for your order?

Will I get free shipping on my order?

Where does Fetch deliver?

Where is my order?

How does ordering to the Apteekki 360 pick-up locker work?

Deliveries

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Store

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Marketing