Why is my online store promo code not working?Updated a day ago

If your promo code is not working, there could be several reasons. Here are the most common reasons and how to resolve them:

• The code has expired: Promo codes are often only valid for a certain period of time. Check the code's expiration date, for example, in the campaign information or in the message you received.
• The code does not apply to the products you selected: Some promo codes are limited and only work in certain product categories (e.g. cosmetics) or for certain products. Check the code's terms and conditions to make sure it applies to the products in your shopping cart.
• The shopping cart value does not meet the minimum requirement: Many promo codes have a minimum amount that your purchases must exceed (e.g. €50). Check if the value of your shopping cart is sufficient to use the code.
• The code has already been used or is personal: Some promo codes are one-time use or tied to a specific customer account. If the code has already been redeemed or is intended for another user, it will not work.
• Technical problem or typo: Technical problems with the online store may prevent the code from working. In addition, the code may not be registered if it is entered incorrectly (e.g. spaces or typos). Check that you entered the code correctly.

Promo codes do not work for medications/prescription drugs.

What can you do?

1. Check the terms and conditions: Read the code's terms and conditions carefully and make sure you comply with them.
2. Re-enter the code: Copy and paste the code directly to avoid typos.
3. Try clearing your browser cache: This may resolve technical issues.
4. Contact our customer service: If nothing works, contact our support team and we will check the code for you.