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Ordering

How do I cancel my order?

The fastest way to cancel your order is from your confirmation email. You can also contact our customer service at [email protected]. In your message, please include your order number and the reason for cancellation. Orders can only be canc

Why is my online store promo code not working?

If your promo code is not working, there could be several reasons. Here are the most common reasons and how to resolve them:. Promo codes do not work for medications/prescription drugs. What can you do?

How can I pay for my purchase? Online Store Payment Methods

You can pay for your purchase in the following ways:. These payment options offer flexibility and are suitable for different needs!

How can I check my order?

You can check the status of your order in the Apteekki 360 online store in the following ways:. Log in or create an account. Check your email. These instructions will help you easily access your order information.

How do I order prescription medications?

Ordering prescription drugs through Apteekki 360 is quick and easy. Just follow these simple instructions:. Here's how to order:. Orders are delivered to your door within up to an hour of payment.

Why haven't I received any discount codes?

We automatically keep our product prices low and we rarely run discount code campaigns. When we do, we usually distribute discount codes to our newsletter subscribers. If you are interested in discount codes, please subscribe to our newsletter. You c

Was my order successful?

If you have received an order confirmation from us, then your order has been successful. You will find the order confirmation in your email. If you cannot find the order confirmation, remember to also check your spam folder. If your order cannot be f

Can I change my order after it's been placed?

Yes, an order can be changed if it has not yet been shipped from our warehouse. However, you must act quickly. First, check your order's status as follows:. If the order has not been shipped, please contact us immediately by phone at 029 3400 685. A

Can I remove a product from my order?

Yes, you can remove a product if your order has not yet been shipped. It's important that you act as quickly as possible. Here's what to do:. A phone call is the only sure way to make the changes in time. Processing emails takes longer, and your pack