Why is there no right of return for medicines?Updated 20 days ago

According to the Consumer Protection Act (38/1978, Chapter 6, Section 16, Paragraph 4), there is no right of withdrawal for goods delivered sealed and which cannot be returned for health or hygiene reasons if the seal has been broken or for goods that can quickly deteriorate or expire. These include medicines, cosmetics, contact lenses and sexual health products.

Medicines are manufactured, stored, transported and delivered in a controlled manner. This controlled supply chain ends at the pharmacy. If the medicine has been in the possession of the customer, the supply chain is considered broken and the pharmacy cannot take the medicine back for sale to another customer. This practice has been made to ensure the quality of the medicines and the safety of the consumer, and for this reason medicines do not have the right of exchange or return.

Since medicines cannot be returned for sale according to the Medicines Act, they are considered expired products from the moment the product leaves the pharmacy premises. Therefore, medicines and veterinary medicines do not have a right of return.